FAQ

Got questions? We have answers.

How can I get there?
We are located in the parking lot of Centropolis, behind Cineplex Odeon, close from Cosmodôme street and highway.

Address: 2800 Ave du Cosmodôme, Laval, QC H7T 2X1

Can I get there through public transport?
Yes, several bus routes will take you to our site. We are located in the parking lot of Centropolis, behind Cineplex Odeon. Bus stop close from us are serviced by 60, 61, 66, 70 et 902
Opening

We are now open from July 1st to Septembre 5th every day from 9h to 17h. 

Where can I find items I lost?

To find any lost items, contact our shop staff by email at [email protected] .

What is the schedule? What are your rates?

You’ll find all of this information in the “Tickets” and “Schedule”sections of our website.

How much time do we have for the activity?

The activity is one hour. 

Is my ticket refundable?

Please take note that the tickets are not refundable. If you miss your reservation, your tickets will stay valid. You can come at any time until September 5th.

Do I have to purchase my tickets ahead of time?

We recommend that you buy your tickets ahead of time to guarantee your spot in the timeslot you prefer. 

Why do I have to provide my email address when making a reservation?

We ask for your email address to send you a confirmation message and your ticket when you reserve online.
Bfly will not use your email address for other purposes without your consent.

Must children be accompanied by an adult?

Children under 12 must be accompanied by an adult.

Are there attendants on site?

Yes, our facilitators are trained to ensure the safety of children.

Where can I obtain technical assistance with my online purchase?

For any technical issue, contact our customer service at [email protected] .

Is the site accessible to persons with impaired mobility?

Our site is accessible for persons with impaired mobility, but take note that our toilet facility cannot accomodate a wheelchair. There’s toilets at the shopping center. 

Is the site accessible for strollers?

Unfortunately, we can no longer accept strollers in the aviary. We will provide small stroller free of charge inside. 

Are there parking charges?

No, a large parking zone is accessible free of charge.

Can we eat in the aviary?

No, eating or drinking anything else than water is only allowed in the designated zone. It is recommended to bring a water bootle or you can buy one onsite. 

Do you have water?

The Actifly’s Delights snack bar sells water bottles.

Do you have washrooms?

Yes, restrooms will be available onsite.

Can we organize a children's party?

No, unfortunately we have no space to organise birthdays. 

COVID-19

At BFLY, we do everything we can to make sure your experience is pleasant and as safe as possible.

• Please wash you hands on arrival.
• Please respect social distancing.

Can I bring my dog ?

Yes, service dogs or guide dogs are allowed in the BFLY aviary. However, other animals are not allowed in the aviary.

Lundi 14 octobre 2019
Nous sommes
ouverts
UNE HALLOWEEN MONSTRUEUSEMENT MAGIQUE!
Activités spéciales
et rabais monstre!
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Nouvelle carte-cadeau
Offre valide du 15 novembre au 15 décembre
Obtenez un billet pour enfant
à l’achat de 50$ de produits.
Non valide sur les achats de billets pour l’expérience Bfly.
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de produits.
Non valide sur les achats de billets pour l’expérience Bfly.
pour enfant
à l’achat de 50$
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Until December 2nd.
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Les fins de semaine
de 9h à 9h30*
* Achat sur place
Saturday and sunday
9ham to 9h30am*
* In-store purchases
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