FAQ

Got questions? We have answers.

Closing

The center will temporarily close its doors on September 7th and 8th and will close permanently from September 13th.

AML tickets

No need to make a reservation. Come see us direcly and use the line ”with reservation”. 

Tuango tickets
No reservation needed and you can come visit us between 12h and 17h each day. Please that note that we are closing at 17h so we recommend you arrive an hour before at 16h.
Is there a locker room?

Yes, a locker room is available after the theater, before entering the aviary. 

Where can I find items I lost?

To find any lost items, contact our shop staff by email at [email protected] .

What is the schedule? What are your rates?

You’ll find all of this information in the “Tickets” and “Schedule”sections of our website.

How much time do we have for the activity?

The activity is one hour. 

Is my ticket refundable?

Please take note that we cannot modify your reservation. All refund request are subject to a 20% management fee.

No refund accepted under 48 hours of your reservation.

If I purchased a ticket, can I change its date?

Please take note that we cannot modify your reservation. All refund request are subject to a 20% management fee.

No refund accepted under 48 hours of your reservation.

Do I have to purchase my tickets ahead of time?

We recommend that you buy your tickets ahead of time to guarantee your spot in the timeslot you prefer. 

Why do I have to provide my email address when making a reservation?

We ask for your email address to send you a confirmation message and your ticket when you reserve online.
Bfly will not use your email address for other purposes without your consent.

Must children be accompanied by an adult?

Children under 12 must be accompanied by an adult.

Are there attendants on site?

Yes, our facilitators are trained to ensure the safety of children.

Where can I obtain technical assistance with my online purchase?

For any technical issue, contact our customer service at [email protected] .

Is the site accessible to persons with impaired mobility?

Our site is accessible for persons with impaired mobility, but note that it can be difficult to get around in a wheelchair on the lawn of the aviary.

Is the site accessible for strollers?

Unfortunately, we can no longer accept strollers. 

Are there parking charges?

No: a large parking zone is accessible free of charge.

Can I get there through public transport?
Yes, several bus routes will take you to our site. We are located in the parking lot of the Fleur de Lys shopping center, right next to the stops served by the 802, 84, 82, 74 and 64.
Can we eat in the aviary?

No, eating is only allowed in the designated zone.

Do you have water?

The Actifly’s Delights snack bar sells water bottles for $ 1. 

Do you have washrooms?

Yes, restrooms are located inside the mall by the entree 1. 

Can we organize a children's party?

No, unfortunately we have no space to organise birthdays. 

COVID-19

At BFLY, we do everything we can to make sure your experience is pleasant and as safe as possible.

• Everyone from 6 years old must wear a mask at all time.
• It is not allowed to eat on the premises.
• As the capacity of the center has been reduced to respect social distancing, we recommended you to book your place online to ensure that you will be able to live your experience on that day.
• Only the Aviary and the Crystal Maze are available at the moment.

Lundi 14 octobre 2019
Nous sommes
ouverts
UNE HALLOWEEN MONSTRUEUSEMENT MAGIQUE!
Activités spéciales
et rabais monstre!
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Nouvelle carte-cadeau
Offre valide du 15 novembre au 15 décembre
Obtenez un billet pour enfant
à l’achat de 50$ de produits.
Non valide sur les achats de billets pour l’expérience Bfly.
Obtenez un billet
de produits.
Non valide sur les achats de billets pour l’expérience Bfly.
pour enfant
à l’achat de 50$
Jusqu’au 2 décembre.
Until December 2nd.
Jusqu’au 2 décembre.
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Les fins de semaine
de 9h à 9h30*
* Achat sur place
Saturday and sunday
9ham to 9h30am*
* In-store purchases
EN RÉSERVANT EN LIGNE!
ÉVITEZ LA FILE D’ATTENTE
DATE RELÂCHE
NOUS SOMMES FERMÉS
POUR UNE PÉRIODE INDÉTERMINÉE
WE ARE CLOSED
FOR AN INDEFINITE PERIOD