FAQ

Got questions? We have answers.

CENTER CLOSING

PLEASE TAKE NOTE WE WILL BE CLOSED FROM DECEMBER 22ND.

If you made your reservation prior of closing, your tickets will still be valid at our reopening or you can contact at [email protected] . Please take into consideration the we will be receving a lot of request and we will do our best to reply as soon as possible.

Vaccination passport
From September 1, proof of vaccination is required to make the visit for anyone 13 years of age and over.

The proof can be presented in 3 ways:

• Paper format
• PDF format from your mobile device
• From VaxiCode application

Along with this proof, you must provide proof of identity with photo provided by a country or province such as:

• Passeport from your country
• Driving licence
• Health insurance card

Vaccines approved for vaccine proof are all recognized vaccines in Canada:

• Pfizer
• Moderna
• AstraZeneca
• Johnson & Johnson ( 1 dose required)

COVID-19

At BFLY, we do everything we can to make sure your experience is pleasant and as safe as possible.

• Everyone from 6 years old must wear a mask at all time.
• It is not allowed to eat on the premises.
• As the capacity of the center has been reduced to respect social distancing, we recommended you to book your place online to ensure that you will be able to live your experience on that day.
• Only the Aviary is open at the moment.
• From September 1st, we will require a vaccination passport for all our visitors of 13 years or older.

Tuango
Reservation is mandatory online (minimum 24 hours in advance) on this link.

For all the details, please refer to Tuango website in the section ”important details” on this link.

Code to use: you must use the code on the coupon you received, under the barcode and not your confirmation number. If the code does not work, change the number “0” with the letter “o” or the letter “I” and the number “1”.

If you are unable to make the reservation, contact us by email at in the contact area of ​​our website at this link.

I have AML tickets

No need to make a reservation. Please come see us direcly at the center!

Is there a locker room?

Yes, a locker room is at the disposal of visitors, free of charge.

Where can I find items I lost?

To find any lost items, contact our shop staff.

450-550-7383

1-844-550-7383

If I don’t use the attractions, do I have to pay the admission fee?

There is no charge for entering the shop. A ticket is required if you want access to the aviary and its experiences.

Is my ticket refundable?

Tickets are refundable until 48 hours before your reservation. A 20% management fee is applicable on all refunds. No refund or modification are accepted less than 48 hours before your reservation. To request a refund, please send an email to [email protected] 

If I purchased a ticket, can I change its date?

No, it’s not possible to change the date or time of your reservation. You can request a refund, but a 20% management fee will be applied. Send your refund request to [email protected]

Do I have to purchase my tickets ahead of time?

We recommend that you buy your tickets ahead of time to guarantee your spot in the timeslot you prefer. You can do so online, in the “Tickets” section of our website. You can also buy tickets on site using one of our payment stations.

Why do I have to provide my email address when making a reservation?

We ask for your email address to send you a confirmation message and your ticket when you reserve online.
Bfly will not use your email address for other purposes without your consent.

Must children be accompanied by an adult?

Children under 12 must be accompanied by an adult.

Are there attendants on site?

Yes, our facilitators are trained to ensure the safety of children.

Where can I obtain technical assistance with my reservation purchase?

For any technical issue about a reservation, contact our entertainement center team at [email protected] .

Is the site accessible to persons with impaired mobility?

Our site is accessible for persons with impaired mobility. However, please note that certain activities are not wheelchair-accessible.

Is the site accessible for strollers?

Yes.

Are there parking charges?

No: a large parking zone is accessible free of charge right in front.

Can I get there through public transport?

Yes, several bus lines can bring you to our site.

How can I get to the Bfly shop?
Is there a space where we can eat?

Not at the moment bu normally yes, our Actifly’s Delights snack bar will welcome you.

Can I bring my own food?

No, only persons with allergies can bring their own food, as well as children part of a school outing, group visit or anniversary. 

Is there a special menu for people with allergies?

Unfortunately, we cannot guarantee that our food will be free of allergenic ingredients.

Can we eat in the aviary?

No, eating is only allowed in the designated zone.

Do you have water?

Yes, a water fountain is accessible to all visitors. The Actifly’s Delights snack bar also sells water bottles.

Do you have washrooms?

Yes, and our facilities are child-friendly.

How do I proceed if I want to work for Bfly?

Visit the “Job offers” page in the “About” section of our website.

Is it possible to buy butterflies?

Not at the moment. We will do our best to bring this amazing activity to do at home as soon as possible. 

Can we organize a children's party?

Yes, it is possible to organize a party by booking our birthday package. It is forbidden to organize a party on your own without using our birthday package (Example brings gifts, cake, candles, etc.)

Do you host workshops for children?

Workshops will be offered on site by facilitators. For more information on our workshops, visit the “Bfly Experiences” page on our website.

Where can I buy my tickets?
Reservation is mandatory so you must buy your tickets online. We do not have any ticket for sale at the location. If you need help for your reservation, contact [email protected] .
Lundi 14 octobre 2019
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