Got questions? We have answers.
PLEASE TAKE NOTE WE WILL BE CLOSED FROM DECEMBER 22ND.
If you made your reservation prior of closing, your tickets will still be valid at our reopening or you can contact at [email protected] . Please take into consideration the we will be receving a lot of request and we will do our best to reply as soon as possible.
The proof can be presented in 3 ways:
• Paper format
• PDF format from your mobile device
• From VaxiCode application
Along with this proof, you must provide proof of identity with photo provided by a country or province such as:
• Passeport from your country
• Driving licence
• Health insurance card
Vaccines approved for vaccine proof are all recognized vaccines in Canada:
• Johnson & Johnson ( 1 dose required)
At BFLY, we do everything we can to make sure your experience is pleasant and as safe as possible.
• Everyone from 6 years old must wear a mask at all time.
• It is not allowed to eat on the premises.
• As the capacity of the center has been reduced to respect social distancing, we recommended you to book your place online to ensure that you will be able to live your experience on that day.
• Only the Aviary is open at the moment.
• From September 1st, we will require a vaccination passport for all our visitors of 13 years or older.
For all the details, please refer to Tuango website in the section ”important details” on this link.
Code to use: you must use the code on the coupon you received, under the barcode and not your confirmation number. If the code does not work, change the number “0” with the letter “o” or the letter “I” and the number “1”.
If you are unable to make the reservation, contact us by email at in the contact area of our website at this link.
No need to make a reservation. Please come see us direcly at the center!
Yes, a locker room is at the disposal of visitors, free of charge.
To find any lost items, contact our shop staff.
There is no charge for entering the shop. A ticket is required if you want access to the aviary and its experiences.
Tickets are refundable until 48 hours before your reservation. A 20% management fee is applicable on all refunds. No refund or modification are accepted less than 48 hours before your reservation. To request a refund, please send an email to [email protected]
We recommend that you buy your tickets ahead of time to guarantee your spot in the timeslot you prefer. You can do so online, in the “Tickets” section of our website. You can also buy tickets on site using one of our payment stations.
We ask for your email address to send you a confirmation message and your ticket when you reserve online.
Bfly will not use your email address for other purposes without your consent.
Children under 12 must be accompanied by an adult.
Yes, our facilitators are trained to ensure the safety of children.
Our site is accessible for persons with impaired mobility. However, please note that certain activities are not wheelchair-accessible.
No: a large parking zone is accessible free of charge right in front.
Yes, several bus lines can bring you to our site.
Not at the moment bu normally yes, our Actifly’s Delights snack bar will welcome you.
No, only persons with allergies can bring their own food, as well as children part of a school outing, group visit or anniversary.
Unfortunately, we cannot guarantee that our food will be free of allergenic ingredients.
No, eating is only allowed in the designated zone.
Yes, a water fountain is accessible to all visitors. The Actifly’s Delights snack bar also sells water bottles.
Yes, and our facilities are child-friendly.
Not at the moment. We will do our best to bring this amazing activity to do at home as soon as possible.
Yes, it is possible to organize a party by booking our birthday package. It is forbidden to organize a party on your own without using our birthday package (Example brings gifts, cake, candles, etc.)
Workshops will be offered on site by facilitators. For more information on our workshops, visit the “Bfly Experiences” page on our website.